The opportunities and challenges that face consumers in today's online digital environment raise a range of new issues for the global consumer movement. For example, products that were once sold as goods, are now packaged as digital services, lacking many of the incidents of ownership that consumers expect. They are often delivered over broadband networks for which there are no uniform consumer protection standards. Many of the institutions making decisions for this digital environment do so without first hearing from consumers about their rights, interests and concerns.

Members of Consumers International (CI), the only global campaigning voice for consumers, came together from around the world to discuss and set an agenda for advocacy on these issues, at the first global summit Consumers in the Information Society: Access, Fairness and Representation held in Kuala Lumpur, Malaysia on 8 and 9 March 2012. This book contains the research reports and working papers presented at that conference.